If the preference "Uninstall Customer Application" is checked, then the GoToAssist Customer app will uninstall itself when the session has ended, and the icon will be removed from the customer's desktop.The GoToAssist Customer Desktop app will remain or be removed from the customer's computer at the end of the session, depending on how the agent has configured their GoToAssist Expert desktop application Preferences as follows: Note: For more information about how to use this app, please see Use the GoToAssist Customer Desktop application. This application will appear as an installed program and listed as a service on the customer's computer, and can be accessed from the desktop or by navigating to Start > GoToAssist Remote Support Customer. GoToAssist Customer Desktop app - This app is downloaded and installed onto the customer's machine when they join an attended support session, or an agent has set up unattended support on their computer. It can be launched only from the location where it has been saved. This application is a download only (i.e., not an installed application), and will not appear as in an installed program or service on the customer's computer. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. GoToAssist Customer Attended Standalone app - This app can be directly downloaded by the customer or their administrator from. While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear. Run as a service (administrative rights for the end-user are required).Run in a supported language (i.e., English, French, German, Italian, Spanish, or Portuguese).Ability to set parameters for pre-deployment - Administrators who distribute the GoToAssist Customer Attended Standalone application to their end-users can set parameters from the command line (i.e., using the GoToAssist Remote Support Single Customer Attended App Guide) for how they would like the application to run, including the following examples:.Faster time to session - Agents and customers experience a significant improvement to the speed at which it takes to connect to a support session, increasing overall productivity.Administrators can deploy within restricted environments - Administrators who support end-users in a restricted environment (e.g., unable to download online applications due to restricted permissions, unable to access websites outside of their Intranet, etc.), can download and place the application in a shared location on their network to launch, or install it to a user's profile so they can launch it directly from their desktop.However, if the agent attempts to upgrade the session to run as a service while in session, the customer would be required to enter admin credentials. When a customer has limited permissions, the session will run as an application rather than a service. No administrative rights required to run - Customers do not need administrative rights to run the application and join a support session.No online join flow process - Customers no longer experience the online join flow process (e.g., downloading the GoTo Opener application) because they are joining directly from the application instead of a website.This also eliminates frustration for both the agent and the customer when pronouncing and spelling out "." No need to access a website - Customers are no longer required to visit to join a support session because the application is saved locally or on a shared network. Administrators, agents, and customers alike can benefit in the following ways: Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before.
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